Refunds & Cancellations
Thank you for shopping at GFXSky. Please read this policy carefully. This is the Cancellation and Refund Policy of GFXSky. Digital Services (*)
- We do not issue refunds for digital downloads once the order is confirmed and the project was moved into the planning phase. A refund is not possible for orders already processed.
Digital Products (**) GFXSky honors refund request for non-tangible (digital) products under the following exceptional circumstances:
- “Non-delivery of the electronic product – download issues due to GFXSky server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, GFXSky issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on GFXSky’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – GFXSky tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. GFXSky reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
“Major – Any condition found adversely affecting the product’s marketability and sale-ability or adversely affecting its required form, fit or function and which is likely to result in the end user returning it to the source from which is was purchased for replacement or refund.” “Critical – Any condition found which poses the possibility of causing injury or harm to, or otherwise endangering the life or safety of, the end user of the product or others in the immediate vicinity of its use.” [http://blog.proqc.com/classifying-defects-is-it-major-minor-or-critical/]GFXSky reserves the right to change payment terms if necessary at any phase of the project. Issues with receiving/accessing our products/services? Please contact us for immediate assistance. Special Note GFXSky tracks the following: every kind of web traffic, downloads of products, logins to access services and membership areas, message deliverability (email communications – date, time and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities. Contact us In case you still have questions about our Refund & Cancellation Policy for digital products/services, please contact us by visiting this page on our website: https://GFXSky/contact/